Refund and Returns Policy

Refund & Return Policy

Last Updated: September 2026

Thank you for choosing [Your Saffron Brand Name]. We take great care in delivering premium quality saffron products. Due to the nature of our products, we follow a specific return and refund policy.

1. Return Policy

We accept returns only in the following situations:

Product received is damaged during delivery
Wrong product has been delivered
Product packaging is damaged or tampered with
Product received is defective

Return requests must be raised within 7 days of delivery.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns for:

Opened or used saffron products
Products without original packaging
Products damaged after delivery due to improper handling
Change of mind after purchase

3. Return Process

To request a return:

Contact our customer support team within 7 days of receiving your order.
Share your order number and product images/videos.
Our team will review your request.
Once approved, we will provide return instructions.

Contact details:

Email: support@yourdomain.com
Phone: +91 XXXXX XXXXX

4. Refund Policy

Once your return is approved and inspected:

Refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method.
Shipping charges (if applicable) may not be refundable.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

Inform us within 48 hours of delivery.
Provide clear images/videos of the package and product.
We will arrange a replacement or eligible refund.

6. Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order has been dispatched, cancellation requests cannot be accepted.

7. Replacement Policy

A replacement may be provided in case of:

Damaged product received
Wrong item delivered
Manufacturing or packaging issues

Replacement approval depends on product verification.

8. Quality Assurance

Every saffron product is carefully packed and checked before dispatch. We ensure that our customers receive authentic, fresh, and premium-quality saffron.